The following are the Terms and Conditions of orders placed with Gizmo Mill. On ordering from Gizmo Mill you confirm your agreement to these Terms and Conditions.

 

  • Methods of Payment
  • Buying Products on Our Website
  • Your Right to Cancel
  • Delayed/Lost Delivery
  • How to Return
  • Returns Policy
  • Manufacturer’s Warranty
  • General Handset Return Conditions
  • Mobile Phone Repairs
  • Failed Delivery Policy
  • Car Kit Installation
  • Promotional Codes
  • Information You Provide To Us
  • Online Contract Formation
  • Fraud
  • Age

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

 

Accepted Methods of Payment

For security details, please see our

Card payments can be made using any of the following methods:

  • Visa
  • Visa Delta
  • Visa Electron
  • Maestro/Switch/Solo
  • MasterCard

Please note that we do not accept American Express cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

PayPal – There is no fee payable if you pay with PayPal. Please note that when ordering items that are Out-of-stock, when paying with PayPal, full payment is taken at the time of ordering. To cancel or amend unshipped orders please use this order update form.

- You can quickly and easily buy from stores across the web and track all your orders and shipping in one place.

 

 

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

 

Note:

All transactions will be subject to UK VAT. You are advised to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs);  in doing so you agree to accept the VAT levied against your purchase.

 

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU is shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Gizmo Mill, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

 

 You’re Right to Cancel

You can cancel your contract with Gizmo Mill within 7  working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the  Consumer Protection (Distance Selling) Regulations 2000. (DSR).

You should inform Gizmo Mill in writing, ether by post or by using the order update form.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the Gizmo Mill Online Returns Form and return the unwanted item/s together with the reference number provided.

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the Returns Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; you will be credited with a full refund within 30 days of notifying Gizmo Mill of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

All items returned from countries outside of the EU must be clearly labelled as ‘Returned Item’

 

Delayed/Lost Delivery

  • If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise Gizmo Mill Customer Services of the delay/loss.
  • In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.
  • Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.
  • The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the freepost address supplied with the form.
  • Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
    • Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
    • Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
  • This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
  • Duplicate forms can be requested from Gizmo Mill Customer Services.

 

How to Return

  • To return items please follow these simple steps;
  • Use our Returns Form to tell us about the product you want to return.
  • If posting your return from the Mainland UK then use the Gizmo Mill Collect+ Service. If you are unable to locate a Collect+ Service within a convenient distance of travel, you are welcome to use an alternative posting method to return your purchase to us  (We  recommend you use a local tracked or signed for service – please see our Returns Department address below).  Unfortunately we will not be able to reimburse the cost charged for non-Collect+ returns.
  • If posting your return from outside the Mainland UK then return your parcel to the address below. (We recommend you use a local tracked or signed for service.)

 

Returns

Well Lane

Batley

WF17 5HQ
Please read Returns Policy for more details.

 

 

Returns Policy

Here at Gizmo Mill we ensure you with confidence that you will be amazed with your order. However if for any reason you wish to return the goods which you have purchased, then please follow the returns policy below.

 

Faulty Goods & Not Your Fault – within 30 days

In a situation when your goods are faulty on arrival and it’s not your fault, then you have 30 calendar days to inform us about the fault and claim full refund or exchange. If you are unsuccessful to inform us within the 30 days, your return then will be processed under the terms of the Manufacturer’s Warranty as below.

In order to assist our customers efficiently, Gizmo Mill have partnered them with Collect+ a fast returns service. The return will be free of charge once confirmed by the returns testing team that the product is faulty, however if the order is not faulty then a charge of £2.60 will be made.

Any orders outside the UK Mainland, the collect+ is not available for any faulty returns. We recommend all our customers outside the UK Mainland to use a postal service for any faulty returns. The postal service will give you proof of delivery with compensation insurance if any order is lost or damaged. (Please keep in mind if any goods are lost or damaged this is not our responsibility, we are only responsible for the goods once they arrive back to us).

Collect+ only offers compensation insurance in the event of loss or damage to parcels which have a value of £100. The return parcels should be 50 x 30 x 30cm and no heavier than 10kg.

When returning goods please ensure that they are returned with their original packaging with all the accessories and documentation. Once the fault has been verified we will issue a replacement or refund (depending on what you require a refund or exchange), if refund has been issued then the amount will be processed via your original payment method made at the time of purchase.

Once we receive the return goods, our technicians will test the items to examine the fault. If the technicians find that the item is not faulty and has been interfered with, then in such circumstance the return item will be returned back to the customer, as they will be liable for it. Before any replacement is issued the returned item needs to be diagnosed by the manufactures.

If Gizmo Mill has not been informed of any faults within 30 calendar days then customers can only be issues with a replacement, there will be no option for a full refund.

 

Unwanted Goods – within 30 days

If you have purchased a product and for any reason you would not like to keep it, then you have the rights to return it within 30 calendar days of delivery. We will refund you the full amount paid for the good including the delivery charge. Please keep in mind you are responsible for any return postage cost.

In order to assist our customers efficiently and in a short period of time, Gizmo Mill have partnered them with Collect+ a fast returns service. When the parcel is handed in to Collect+ no charge will be made, however when your good is received by Gizmo Mill Returns Team then a charge of £2.60 will be made, this is to cover the cost of the Collect+ returns postage insurance if the good was lost or damaged and full tracking.

Any orders outside the UK Mainland, the collect+ is not available for any unwanted returns. We recommend you to use a postal service for any unwanted returns. If you use the postal service you will be given a proof of delivery with suitable compensation if any order is lost or damaged. (Please keep in mind if any goods are lost or damaged on the way back to Gizmo Mill is not our responsibility, we are only responsible for the goods once they arrive back to us).

Compensation can only be offered by Collect+ if the value of the good is £100. Parcels will only be retuned through Collect+ if the size is up to 50 x 30 x 30cm and is not heavier than 10kg.

We have the authority to return any good back to you or charge you a re-stocking fee if the unwanted good is not returned in a brand new condition.

A refund, replacement or exchange will unfortunately not be made if the seal/ packaging has been opened or broken. This will apply to the following goods, product software, all types of replacement, batteries, memory cards, media cards and any similar product. Due to hygiene reasons we are not able to exchange, replace or refund any wireless or wired headset if use has been identified.

 

Replacements & Refunds

Where a replacement, exchange or refund is applicable, the chosen alternative will be processed as soon as possible. Please keep in mind the process may take up to 10 working days. If one wants a replacement or exchange and that particular good is out of stock, then it will be made a priority to order it as soon as possible and ship it as soon as it becomes available.

If you are entitled for a refund, Gizmo Mill will then refund the amount back the same way the payment was made at the time of purchase. (Please note that it is your responsibility to inform us of any changes on your card details, the refund process will take up to 30 days. However if you have used a credit card for the payment of the purchase then the refund will be made back in the same account).

It is essential for one to make sure that the return form or return reference is accompanied with the return back to Gizmo mill. If the return form or reference is not sent then the return will be held by Gizmo Mill for 30 days waiting for the return of the completed form. If you do not reclaim within this period then the good will be disposed and will result in the returned good being completed without any action.

*These terms do not affect your statutory rights.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Gizmo Mill, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Manufacturer’s Warranty

After 30 days, returned faulty items will be processed according to the manufacturer’s warranty and we will send those items to the manufacturer for repair or replacement.

For repairs/replacements under manufacturer’s warranty for any item except SIM-Free or pay-as-you-go mobile phones please complete our online returns form and return the faulty product to Gizmo Mill. Please include the reference number provided to ensure your return is processed without delay.

For repairs/replacements under manufacturer’s warranty for SIM-Free or pay-as-you-go mobile phones, see Mobile Phone repair section below.

Please note that whilst we are able to process warranty claims on your behalf, warranty claims beyond 30 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre directly. Please call us for manufacturer repair centre details.

 

General Handset Return Conditions

All returns should be in as new condition with screen and keypad protective film intact (where applicable).The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone Gizmo Mill cannot be held responsible for any numbers or data lost. Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:

  • Changes to manufacturers settings have been made
  • Deleting pre-installed manufacturers content such as games
  • Evidence of the phone being opened or attempts to tamper with fixing screws/clips
  • The phone or memory card contains personal data such as photos, contacts or any other downloaded content such as ringtones, games etc
  • The phone is protected by the non default pin code
  • Seal of included licensed software has been opened

Charges

The following handling charges are applicable in instances where:

Removal of personal data

£25.00

Cosmetic damaged handsets (i.e. scuffs, minor scratches etc.)

£50.00

Damaged/missing handset box

£20.00

Missing handset manual

£14.50

Missing manufacturers/personal hands free kit

£19.50

Missing leather case, in-car charger, battery, mains charger, CDROM software , data cable etc.

£19.50 each

Missing free purchase bundle

 

In instances where personal data cannot be removed from the handset using the manufacturers reset functions or the seal of the included licensed software has been broken, your handset will be returned to you.

£9.00

 

Mobile Phone Repairs

INFORMATION

For repairs/replacements under manufacturer’s warranty please complete our online returns form and return the faulty product to Gizmo Mill.

 

PACKAGING

It is essential to make sure that the handset is securely wrapped and packaged. Do not send any accessories including the battery and battery cover except in cases when the fault is power/charging faults then send the battery and the charger. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. We cannot be held responsible for any units that have been damaged in transit.

 

SIM/MEMORY CARDS

It is imperative that all sim/memory cards are removed from handsets. Cards must not be returned with the handset and we cannot accept any responsibility for cards, credit on pre-pay cards, or call charges on contract phones. If we do receive a sim/memory card it will be disposed of on site for security reasons.

 

DATA/WAP SETTINGS/RING TONES & LOGOS

Please be aware that part of the test procedure may include upgrading the software on your phone. If the memory is cleared and reset as part of the repair process, Gizmo Mill cannot be held responsible for any numbers or data lost.

 

PROOF OF PURCHASE

A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair. This can be a copy of your original invoice that was dispatched with the handset.

WARRANTY

If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer’s procedure. Physical or liquid damage is not covered by manufacturer’s warranty and is subject to either a charge for repair which will be quoted prior to action being taken or a charge of £25.00

All handsets carry a one year manufacturer’s warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered, then please refer to the Charges section below.

Should the fault/damage on your handset be deemed as not being covered under the manufacturer’s warranty, then we will inform you by post as to the cost to repair the handset. Handsets which are deemed as beyond economical repair may not be repairable and will incur an administrative fee of £25.00 for it to be returned in the condition it was sent.

Should you accept the repair charge, then Gizmo Mill must be informed within 10 working days from the date of receipt for the repair cost. Failure to inform or notify Gizmo Mill of acceptance of the charge within this time period will result in your handset being returned to yourself un-repaired and will incur an administrative fee of £25.00.

 

CHARGES


The following handling/inspection charges are applicable and include return postage where relevant:

  • Physically damaged or contains liquid ingress – £25.00
  • No Fault Found – £25.00
  • Beyond Economical Repair – £25.00
  • Refusing an Estimate – £35.00
  • Disposal of unit – £20.00

 

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to Gizmo Mill within 5-10 days of dispatch from our warehouse.

Reasons given are the following:

  1. Addressee has gone away
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Gizmo Mill receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by Gizmo Mill until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted Gizmo Mill then your order will be disposed of and a recycling charge made to your account.

Note:

  • In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hours either by Email or by phoning 01924 471 759 during our opening hours.
  • Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
  • Recycling charges will be applicable to the product/s requiring recycling.

 

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Gizmo Mill, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

 

Car Kit Installations

Installation vouchers entitle the holder to one car kit installation in a 12 volt vehicle. It does not cover Coachworks, or vehicles with a 24v supply – in these cases additional charges will apply.

The installation voucher is valid for a period of 12 months from the date of purchase.

Failure to present the voucher to our engineer will result in a non-refundable charge of the full cost of installation. See website for current rates.

A charge of £35 will be made where an installation is cancelled with less than 24 hours notice, or where you fail to attend.

Our engineers will endeavour to meet your requirements regarding the placement of equipment in your vehicle, but reserve the right to refuse to carry out the installation if they believe safety will be compromised.

All installations are covered by a 12 month warranty against defects arising from faulty materials or workmanship under normal use. This warranty does not cover malicious damage or defects caused by altering, tampering or improper repairs. A service charge may be applied where no fault is found or where the warranty has been invalidated for any reason stated in these terms and conditions.

Other than liability for death or personal injury resulting from Gizmo Mill’s negligence, Gizmo Mill, its employees and its agents shall not be liable for any loss or damage, direct, indirect, and howsoever arising.

<>We reserve the right in its absolute discretion to refuse to honour this voucher where we have reason to believe these terms and conditions have not been met.

 

Promotional/Rebate Codes

  • Promotional/Rebate codes are only valid online and need to be entered in the shopping basket to obtain discount.
  • Promotional Codes cannot be used in conjunction with any other promotional codes.
  • Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

 

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request or review any part of your personal information held by Gizmo Mill then click submit a request form.
  • If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’
  • By clicking on the ‘Place My Order’ button you are agreeing to join our email newsletter list.

 

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Gizmo Mill. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Gizmo Mill.

 

Fraud

Gizmo Mill will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

 

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.

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