Here at Gizmo Mill we ensure you with confidence that you will be amazed with your order. However if for any reason you wish to return the goods which you have purchased, then please follow the returns policy below.

 

Faulty Goods & Not Your Fault – within 30 days

In a situation when your goods are faulty on arrival and it’s not your fault, then you have 30 calendar days to inform us about the fault and claim full refund or exchange. If you are unsuccessful to inform us within the 30 days, your return then will be processed under the terms of the Manufacturer’s Warranty as below.
 

In order to assist our customers efficiently, Gizmo Mill have partnered them with Collect+ a fast returns service. The return will be free of charge once confirmed by the returns testing team that the product is faulty, however if the order is not faulty then a charge of £2.60 will be made.


Any orders outside the UK Mainland, the collect+ is not available for any faulty returns. We recommend all our customers outside the UK Mainland to use a postal service for any faulty returns. The postal service will give you proof of delivery with compensation insurance if any order is lost or damaged. (Please keep in mind if any goods are lost or damaged this is not our responsibility, we are only responsible for the goods once they arrive back to us).


Collect+ only offers compensation insurance in the event of loss or damage to parcels which have a value of £100. The return parcels should be 50 x 30 x 30cm and no heavier than 10kg.


When returning goods please ensure that they are returned with their original packaging with all the accessories and documentation. Once the fault has been verified we will issue a replacement or refund (depending on what you require a refund or exchange), if refund has been issued then the amount will be processed via your original payment method made at the time of purchase.


Once we receive the return goods, our technicians will test the items to examine the fault. If the technicians find that the item is not faulty and has been interfered with, then in such circumstance the return item will be returned back to the customer, as they will be liable for it. Before any replacement is issued the returned item needs to be diagnosed by the manufactures.


If Gizmo Mill has not been informed of any faults within 30 calendar days then customers can only be issues with a replacement, there will be no option for a full refund.

 

Unwanted Goods – within 30 days

If you have purchased a product and for any reason you would not like to keep it, then you have the rights to return it within 30 calendar days of delivery. We will refund you the full amount paid for the good including the delivery charge. Please keep in mind you are responsible for any return postage cost.


In order to assist our customers efficiently and in a short period of time, Gizmo Mill have partnered them with Collect+ a fast returns service. When the parcel is handed in to Collect+ no charge will be made, however when your good is received by Gizmo Mill Returns Team then a charge of £2.60 will be made, this is to cover the cost of the Collect+ returns postage insurance if the good was lost or damaged and full tracking.  


Any orders outside the UK Mainland, the collect+ is not available for any unwanted returns. We recommend you to use a postal service for any unwanted returns. If you use the postal service you will be given a proof of delivery with suitable compensation if any order is lost or damaged. (Please keep in mind if any goods are lost or damaged on the way back to Gizmo Mill is not our responsibility, we are only responsible for the goods once they arrive back to us).


Compensation can only be offered by Collect+ if the value of the good is £100. Parcels will only be retuned through Collect+ if the size is up to 50 x 30 x 30cm and is not heavier than 10kg.


We have the authority to return any good back to you or charge you a re-stocking fee if the unwanted good is not returned in a brand new condition.


A refund, replacement or exchange will unfortunately not be made if the seal/ packaging has been opened or broken. This will apply to the following goods, product software, all types of replacement, batteries, memory cards, media cards and any similar product. Due to hygiene reasons we are not able to exchange, replace or refund any wireless or wired headset if use has been identified.

 

Replacements & Refunds

Where a replacement, exchange or refund is applicable, the chosen alternative will be processed as soon as possible. Please keep in mind the process may take up to 10 working days. If one wants a replacement or exchange and that particular good is out of stock, then it will be made a priority to order it as soon as possible and ship it as soon as it becomes available.


If you are entitled for a refund, Gizmo Mill will then refund the amount back the same way the payment was made at the time of purchase. (Please note that it is your responsibility to inform us of any changes on your card details, the refund process will take up to 30 days. However if you have used a credit card for the payment of the purchase then the refund will be made back in the same account).

 

It is essential for one to make sure that the return form or return reference is accompanied with the return back to Gizmo mill. If the return form or reference is not sent then the return will be held by Gizmo Mill for 30 days waiting for the return of the completed form. If you do not reclaim within this period then the good will be disposed and will result in the returned good being completed without any action.


These terms do not affect your statutory rights.

 

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Gizmo Mill, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.


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